As of April 1, 2018 we will be implementing a new process for returns.
There will be no credit given on SPECIAL ORDER HARDWARE.
We cannot return to vendor and do not have the storage capacity, in the yard, for resale
ALL SPECIAL ORDER LUMBER must be cleared for return before actually returning it. You must call in, have sales staff call vendor for approval. Most vendors have a 30 DAY policy, no exceptions, and on some lumber with special milling, there is a “NO RETURN” policy. Our truck drivers will need a pick-up order before they can pick-up materials. Please call office and have one created BEFORE we get to your job. This helps in preparing for the pick-up (forklift, extra help, etc).
Upon returning the materials, the yard supervisor will inspect, anything no re-saleable will not be credited back to your account. You will be called or emailed on teh non-credit materials, we will allow 2 days for pickup and then the materials will be disposed of. Again, we do not have the space to store materials we cannot use.
We do appreciate you efforts regarding this new policy and know it will be a work in progress